Overview

https://thematbook.com and the MatBook mobile application are operated by MatBook Tech Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office at First Floor, AIHP Cyber Greens, 490–491, Udyog Vihar Phase III, Udyog Vihar III, Sector 20, Gurugram, Haryana, India. Throughout the website, the application, and these terms, the words "we", "us", "our", and "MatBook" refer to MatBook Tech Private Limited. MatBook offers website, application, and all information, products, tools, and services available through these channels (collectively, the "Services") to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website, downloading or using our application, or purchasing anything from us, you engage with our Services and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Services, including without limitation users who are browsers, vendors, customers, merchants, contractors, builders, RWAs, and contributors of content.

Please read these Terms of Service carefully before accessing or using the Services. By accessing or using any part of the Services, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website, use the application, or use any of the Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features, products, or tools added to the Services shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website or in-app. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

These Terms of Service are published in compliance with Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Information Technology Act, 2000, the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, the Digital Personal Data Protection Act, 2023, and other applicable laws of India.

Section 1 — Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least eighteen (18) years of age and competent to enter into a legally binding contract under the Indian Contract Act, 1872. If you are accessing or using the Services on behalf of a company, partnership, sole proprietorship, or other legal entity (such as a builder, contractor, RWA, or housing society), you represent and warrant that you have the authority to bind that entity to these Terms of Service.

You may not use our products or Services for any illegal or unauthorised purpose, nor may you, in the use of the Services, violate any laws in your jurisdiction, including but not limited to copyright, trademark, building, environmental, hazardous-materials, and consumer-protection laws.

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your access to the Services.

Section 2 — General Conditions

We reserve the right to refuse Service to anyone, for any reason, at any time.

You understand that your content (not including payment instrument information) may be transferred unencrypted and may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Payment instrument information is always encrypted during transfer over networks and is processed by our PCI-DSS compliant payment partners.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services, use of the Services, or access to the Services or any contact on the website or application through which the Services are provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 — Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on the Services is not accurate, complete, or current. The material on the Services, including product specifications, technical attributes, application guidance, brand information, and pricing, is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information (including the manufacturer’s product datasheet, MSDS, or installation guide). Any reliance on the material on the Services is at your own risk.

The Services may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of the Services at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to the Services.

Section 4 — Modifications to the Services and Prices

Prices for our products are subject to change without notice. Construction-materials pricing is influenced by raw-material costs, brand revisions, taxation (including GST), freight, and other factors that can move daily.

We reserve the right at any time to modify or discontinue the Services (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Services.

Section 5 — Products and Services

Certain products or Services may be available exclusively through the website or the application. These products or Services may have limited quantities and are subject to return or exchange only in accordance with our Return & Refund Policy.

We have made every effort to display as accurately as possible the colours, images, and descriptions of our products. We cannot guarantee that your device’s display of any colour, finish, shade, or texture will be accurate. Tile and paint shades, in particular, may vary slightly between batches and from on-screen rendering; we recommend confirming a physical sample for colour-critical applications.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, pin code, society, or jurisdiction. Serviceability of MatBook depends on your delivery location and the availability of our dark stores or partner vendors at the time of order. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer, including by imposing minimum order quantities (MOQ) or maximum order quantities for specific products. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on the Services is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Services will be corrected. Manufacturer warranties, where applicable, will be passed through to you to the extent provided by the manufacturer.

Section 6 — Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, per project site, or per order. These restrictions may include orders placed by or under the same customer account, the same payment instrument, the same mobile number, and/or orders that use the same billing or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email, mobile number, WhatsApp number, or billing address provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors, or that appear to be fraudulent or abusive of our promotions.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through the Services, including your full name, mobile number, delivery address, GSTIN (where you transact as a business), and payment details. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.

For more details, please review our Return & Refund Policy.

Section 7 — Optional Tools

We may provide you with access to third-party tools (including payment gateways, mapping and routing services, communication channels such as WhatsApp, and analytics tools) over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the Services is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new Services and/or features through the Services (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

Section 8 — Third-Party Links

Certain content, products, and Services available via our Services may include materials from third parties.

Third-party links on the Services may direct you to third-party websites or applications that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites or applications. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Section 9 — User Comments, Feedback, and Other Submissions

If, at our request, you send certain specific submissions (for example, contest entries, ratings, or reviews) or, without a request from us, you send creative ideas, suggestions, proposals, plans, photographs of completed projects, or other materials, whether online, by email, by WhatsApp, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website or application. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

Section 10 — Personal Information

Your submission of personal information through the Services is governed by our Privacy Policy.

Section 11 — Errors, Inaccuracies, and Omissions

Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, ETAs, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Services or on any related website or application is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Services or on any related website or application, including without limitation pricing information, except as required by law. No specified update or refresh date applied in the Services should be taken to indicate that all information has been modified or updated.

Section 12 — Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Services or their content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, state, or local regulations, rules, laws, or ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, caste, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way to affect the functionality or operation of the Services or of any related website, application, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Services or any related website, application, other websites, or the Internet; (l) to abuse promotions, referral codes, including by creating multiple accounts; or (m) to procure restricted or hazardous materials in violation of applicable safety, environmental, or building laws. We reserve the right to terminate your use of the Services for violating any of the prohibited uses.

Section 13 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the Services, including delivery ETAs, will be accurate or reliable.

You agree that from time to time we may remove the Services for indefinite periods of time or cancel the Services at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Services is at your sole risk. The Services and all products and services delivered to you through the Services are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall MatBook, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, vendors, delivery partners, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, project delays, replacement costs, labour or contractor costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Services or any products procured using the Services, or for any other claim related in any way to your use of the Services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content (or product) posted, transmitted, or otherwise made available via the Services, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law. Without prejudice to the foregoing, our maximum aggregate liability arising out of or in connection with any order shall not exceed the value of that order.

Section 14 — Indemnification

You agree to indemnify, defend, and hold harmless MatBook and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, vendors, delivery partners, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 15 — Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 — Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use the Services, or when you cease using the Services and delete your account.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination, and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 — Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on the Services or in respect to the Services (including the Privacy Policy and the Return & Refund Policy), constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 — Governing Law and Dispute Resolution

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India, without regard to its conflict-of-laws principles. Subject to the dispute-resolution mechanism below, the courts at Gurugram, Haryana shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms of Service.

In the event of any dispute, the parties shall first attempt to resolve the matter amicably through our Grievance Officer (whose details are available in our Privacy Policy and on our website). If the dispute is not resolved within thirty (30) days of being raised in writing, either party may refer the dispute to arbitration by a sole arbitrator appointed by MatBook in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Gurugram, Haryana, and the language of arbitration shall be English. The award of the arbitrator shall be final and binding on the parties.

Section 19 — Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website or in-app. It is your responsibility to check our website and the application periodically for changes. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 — Contact Information

Questions about the Terms of Service should be sent to us at info@thematbook.com.

General Contact Information:

Trade Name: MatBook

Legal Name: MatBook Tech Private Limited

GSTIN: 06AARCM7673D1Z2

Registered Office:First Floor, AIHP Cyber Greens, 490–491, Udyog Vihar Phase III, Udyog Vihar III, Sector 20, Gurugram, Haryana, India

Email: info@thematbook.com

Website: https://thematbook.com

Grievance Redressal Officer Details:

Name: Nasir Hussain

Phone: +91 8796123137

Email: info@thematbook.com

Address: MatBook Tech Private Limited, First Floor, AIHP Cyber Greens, 490–491, Udyog Vihar Phase III, Udyog Vihar III, Sector 20, Gurugram, Haryana, India

Working hours: Monday to Friday, 10 AM to 6 PM IST (excluding public holidays)