Privacy Policy

1. Information We Collect

We collect information you provide directly — such as your name, phone number, email address, and delivery addresses when you create an account or place an order. We also collect usage data including pages visited, search queries, and device information.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send order confirmations and delivery updates
• Respond to customer support requests
• Improve platform performance and personalise your experience
• Comply with legal obligations

3. Sharing of Information

We do not sell your personal data. We may share information with trusted service providers (payment processors, logistics partners, cloud infrastructure) solely for the purpose of operating the platform. All partners are bound by confidentiality agreements.

4. Data Retention

We retain your account information for as long as your account is active or as needed to provide services. You may request deletion of your account by contacting us at info@thematbook.com.

5. Cookies

We use cookies to keep you logged in, remember your preferences, and analyse site usage. See our Cookie Policy for details.

6. Security

We use industry-standard security measures including HTTPS, encrypted storage, and access controls to protect your data. No system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at info@thematbook.com.

8. Changes to This Policy

We may update this policy from time to time. We'll notify you of material changes via email or a notice on the platform.

9. Contact

For privacy-related queries, write to us at info@thematbook.com.