Privacy Policy

When you use our website, we collect and store your personal information that you provide from time to time. Our primary goal in collecting this information is to provide you with a safe, efficient, smooth, and customized experience. This allows us to offer services and features that meet your needs, and to customize our website for a better experience. We collect personal information necessary to achieve these purposes.

Any data you provide will be used solely for delivering the services outlined on our website. We do not sell, trade, or disclose your personal information to third parties without your explicit consent, except for purposes outlined in this Privacy Policy. We adhere to stringent measures to ensure the confidentiality and security of your data, and it will only be accessed by authorized personnel to fulfill our service obligations to you.

In some instances, third-party cookies or similar technologies may be used on certain pages of our website. We do not control the use of cookies by third parties. If you choose to place orders through the website, we collect information about your purchasing behavior, preferences, and other details that you choose to provide. This includes billing addresses, payment methods, and order tracking information. We retain this information as needed to resolve disputes, provide customer support, and troubleshoot problems as required by law.

When you register for an account, we may collect personally identifiable information such as your name, email address, phone number, and payment information. While some sections of our website can be browsed without registration, placing orders and certain other activities may require registration. Your contact information may be used to send you offers based on your previous orders and interests.

We use your personal information to provide the services you request. If we use your personal information for marketing purposes, we will provide you with an option to opt-out. We also use your personal information to help sellers handle and fulfill orders, enhance customer experience, resolve disputes, troubleshoot issues, and promote a safe service environment.

With your consent, we may access your SMS, contacts, location, and device information. We may also request personal identification documents, such as your PAN or KYC details, to assess eligibility for certain products or services, including credit or payment options. We ensure compliance with applicable laws regarding access, storage, and use of this data.

We analyze demographic and profile data to continually improve our product and service offerings. Additionally, we identify and use your IP address to diagnose problems with our server and to administer our website.

We may ask you to complete online surveys, providing additional personal information such as demographic data, purchasing behavior, preferences, etc. This data helps us to customize your experience and display content that aligns with your interests.

All content on the MatBook website, including text, trademarks, logos, graphics, designs, images, photos, videos, and audios, is considered 'Site Content.' The look and feel of the website, page layout, user interface design, and underlying code (including HTML) are also considered part of the Site Content. This content is owned by MatBook Inc. and is subject to our terms of use.

User-generated content, such as reviews, testimonials, comments, and images, are considered 'User Content.' By submitting User Content, you grant MatBook Inc. the right to use, display, and reproduce such content in line with our services.